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Can I use telecommunications package bills (e.g., mobile + internet + TV)?
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What is an incorrect or incomplete address?
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What kind of Proof of Address documents are unacceptable?
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How do I change the Proof of Address to reflect my new address?
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Can I use my damaged or expired document as POI?
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Why can’t I scan my document?
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Can I pass verification with a placeholder document issued while my new one is being made?
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How do I upload a new updated POI?
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How do I update my personal information?
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Why can't I use my account after finishing the KYC process?
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Why do you ask me about my source of wealth and source of funds?
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Why do I need to upload so many documents?
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Is my personal data safe with you?
Verification Process
KYC and why verification is important for your security.