FAQ - Verification Process

FAQ - Verification Process

Can I use telecommunications package bills (e.g., mobile + internet + TV)?

Modified on Mon, 9 Sep at 10:38 AM
What is an incorrect or incomplete address?

Modified on Mon, 9 Sep at 10:39 AM
What kind of Proof of Address documents are unacceptable?

Modified on Mon, 9 Sep at 10:39 AM
How do I change the Proof of Address to reflect my new address?

Modified on Mon, 9 Sep at 10:40 AM
Can I use my damaged or expired document as POI?

Modified on Mon, 9 Sep at 10:49 AM
Why can’t I scan my document?

Modified on Mon, 9 Sep at 10:50 AM
Can I pass verification with a placeholder document issued while my new one is being made?

Modified on Mon, 9 Sep at 10:51 AM
How do I upload a new updated POI?

Modified on Mon, 9 Sep at 10:52 AM
How do I update my personal information?

Modified on Mon, 9 Sep at 11:16 AM
Why can't I use my account after finishing the KYC process?

Modified on Wed, 11 Sep at 9:29 PM