The POI upload prompt will be presented to you after you start the Advanced Verification process. You will then be able to select or take a photo of your document.
- Please keep in mind that expired or damaged documents cannot be accepted.
- Make sure that your document is eligible to be used as Proof of Identity. Refer to the list above to make sure.
- Check if the address and name you provided during registration match the information on your Proof of Identity.
- The document should be captured vertically when taking a photograph to ensure all information is included.
- Please do not submit photographs taken in landscape mode.
- Make sure to only use complete, unedited, uncropped documents when uploading your POI document. The information on the document should be without blurs or glare and clearly legible. Scans, screenshots, or photographs of the screen are not accepted.
- Please check if your document is submitted in the correct format. We accept .PDF, .JPG, .JPEG, and .PNG. Documents in other formats cannot be uploaded or accepted.
In most cases, POI is approved automatically within 10 minutes. If it requires an additional manual review by one of our Compliance Specialists, the review may take up to 2-3 working days. If the process is taking longer than that or you have questions, feel free to contact our Support Team.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article