STEP 1 Preparation
- Have your cell phone or laptop with camera ready
- Proof of identity (identity card, passport or driver's license)
- Proof of residence
You must provide the following personal information during the verification process:
- Income and assets
- Investment objectives and intended use of the platform
- What will you use Floin for?
- Source of assets
- Origin of the funds
- Employment relationship
- Sensitive industry
- Regulatory information
STEP 2 Login and start the KYC process
Log in to Floin.com
- Use your email address and password to access your account.
Navigate to “Verification”
Go to your user profile and select the “Advanced Verification” option to start the verification process.
STEP 3 Entering and checking personal data
Confirm or update your personal information, including:
- First name and last name
- Date of birth
- Nationality
- Full residential address
- This information must exactly match the details on your official documents.
STEP 4 Upload proof of identity
Selection of the identity document:
- You can choose between different documents, such as passport, ID card or driver's license.
- Select the document you want to upload and make sure it is current and valid.
Upload the document:
- Scan or photograph the document in high quality.
- Make sure that all corners of the document are visible and that no details are obscured or blurred.
- Upload the document via the platform provided.
STEP 5 Upload proof of address
Valid documents
- A document confirming your residential address is required. This could be a recent utility bill (e.g. electricity, water), a bank statement or a letter from the authorities.
- The document should not be older than three months.
Upload the document
- Make sure that the address and your name are clearly legible.
- Upload the document to the platform.
STEP 6 Selfie und Liveness-Check
Selfie with ID document
- To ensure that you are the rightful owner of the uploaded ID document, you will be asked to take a selfie of yourself holding the document in your hand.
- Make sure that both your face and the essential details of the document are clearly visible.
Liveness check
- You may additionally be asked to take a short video sequence or make certain head movements to ensure that it is not a fake or manipulated image.
STEP 7 Review and conclusion
Verification by the platform
- Once all the required documents have been uploaded, the platform begins the verification process. This process can take from a few minutes to a few hours, depending on the quality of the documents submitted and the complexity of the verification.
Notification
- Once the verification is complete, you will receive a notification by email. If the verification was successful, your account on Floin.com will be fully activated.
- If there are any problems or inaccuracies, you will also be notified and asked to take the necessary steps to correct them.
STEP 8 Support
Customer support:
If you encounter any difficulties during the verification process, customer service is available to assist you at support@floin.com.
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