What documents are acceptable as Proof of Address?

In order to use all the features Floin has to offer, you must complete Advanced Verification. In accordance with Liechtenstein Law and regulations, we need to verify your tax residency. To do so, we ask you for a Proof of Address (POA).

What is Proof of Address (POA)?

The Proof of Address (POA) is a document submitted during Advanced Verification that confirms that you live at the address you provided during your registration and establishes your tax residence.

A POA document must meet certain criteria in order to fulfill our legal and regulatory obligations. The document must be a photo or a scan, current (not older than 3 months), issued by a valid issuer, and clearly display the issuer, your information, and date of issue. The information on the POA document must be issued in your name and match the name and address you provided during your registration.

Information that must be provided on a POA document includes:

• your full and correct current legal name
• your full and correct current residential address
• the date of issue that is not older than three (3) months
• the name of the issuing authority
• a reference to the issuing authority (e.g., a logo, contact information, or a website)

Which documents are accepted as Proof of Address (POA)?

You need to upload a photo or a scan of the document issued by a valid issuer and showing: your full and correct current name, your full and correct current residential address, a date of issue that is not older than 3 months, the name of the issuer and a reference to the issuing authority. The information on the POA document must be issued in your name and match the name and address you provided during your registration.

Valid documents include:

• invoices issued by a state authority 
• correspondence letters issued by a state authority
• bank or credit card statements
• traditional bank reference letters (stamped or signed)
• utility bills for gas, water, or electricity 
• internet service provider (ISP) account statements
• bills for landline telephone/internet/TV/communication packages (mobile phone bills are not accepted)
• tax residency certificates from the relevant tax authority
• tax invoice letters
• tax certificates
• tax statements (may be issued within the past year)
• certificates of residence 
• payroll documents/salary statements
• building management statements
• home insurance statements
• mortgage statements
• student rental agreements for university housing/residence
• address and student status confirmation letters issued by the university
• student grant/loan statements issued by the government
• national ID/residence cards containing the residential address issued by the government (cannot be the same
• document as the one used for POI)

Notable exceptions include:

• bills for telecommunications packages that include mobile phones (e.g., a package for internet, TV, and mobile would be acceptable)
• official government-issued documents do not require a stamp/signature/QR code/barcode
• general letters or handwritten documents require a stamp/signature/QR code/barcode
• statements from certain Fintech companies (neobanks) are acceptable as POA if their KYC standards are equal to or stricter than Floin’s OR if they are under supervision by financial authorities or institutions (e.g. N26 is supervised by BaFin) 

Which documents are not accepted as Proof of Address (POA)?

Documents older than 3 months, documents that were not issued by an accredited issuer, or those that do not display your full and correct current name and address or the name and reference to a valid issuing authority cannot be accepted. Screenshots, photographs of screens, and partial, cropped, or otherwise edited documents are not eligible as POA.

Documents that are not valid as POA include:

• credit card statements issued by retail stores
• utility reference letters from the utility/service provider
• utility contract confirmations
• labor contracts
• transaction receipts (even if delivery/billing address is provided)
• bank correspondence letters/marketing materials
• mortgage/loan correspondence letters/marketing materials
• bill statements where the product/services subscribed to are not specified
• insurance documents 
• bills from streaming services
• mobile phone bills
• medical bills
• documents issued to a P.O. box or C.O. address (residential address not displayed)

How do I upload my Proof of Address (POA) document?

The POA upload prompt will be presented to you after you start the Advanced Verification process. You will then be able to upload or take a photo of your document. 

• Please keep in mind that documents older than three (3) months cannot be accepted. 
• Make sure that your document is eligible to be used as Proof of Address. Refer to the list above to make sure.
• Check if the address and name you provided during registration match the information on your Proof of Address. 
• The document should be captured vertically when taking a photograph or scanning to ensure all information is included. Please do not submit photographs or scans taken in landscape mode.
• Make sure to only use complete, unedited, uncropped documents when uploading your POA. The information on the document should be without blurs or glare and clearly legible. Screenshots or photographs of the screen are not accepted. 
• Please check if your document is submitted in the correct format. We accept .PDF, .JPG, .JPEG, and .PNG. Documents in other formats cannot be uploaded or accepted. 

In most cases, POA is approved automatically within 10 minutes. If it requires an additional manual review by one of our compliance specialists, the review may take up to 2 - 3 working days. If the process is taking longer than that or you have questions, feel free to contact our Support Team.

Frequently Asked Questions (FAQ)

1. Can I use telecommunications package bills (e.g., mobile + internet + TV)?
Yes, bills for telecommunications packages are accepted as POA documents. Only mobile phone bills are not acceptable on their own.

2. What is an incorrect or incomplete address?

An address that does not include your flat or house number, street, and zip code OR does not match the one you provided during registration is considered incorrect or incomplete.

3. What kind of Proof of Address documents are unacceptable?

Unacceptable documents include documents used as Proof of Identity, issued more than three (3) months ago, issued by an invalid or improperly disclosed issuer, and documents that do not contain your full and correct current address and name. Graphically edited, cropped, or blurred documents are not acceptable.

4. How do I change the Proof of Address to reflect my new address?

In case of changes to your personal information that would require a new POA to be issued and uploaded, please contact the Support Team by emailing [email protected] to request an edit and update of your information.