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Why can't I use my account after finishing the KYC process?

Modified on Tue, 23 Jan 2024 at 04:31 PM

It takes about 10 minutes to verify the documents submitted during the onboarding process. That way, we are ensuring Floin is a safe space for all your digital assets, and compliant with all laws and regulations.


In the rare case your documents are not automatically approved by our system, a manual review has to be performed by one of our compliance specialists. This can take a bit longer, and we appreciate your patience. In case of any questions, please don't hesitate to reach out to us at [email protected]

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